Who can be in the room with me and what can and can’t they do?
Sometimes it is very helpful that you have someone you trust in the room with you to turn a page or help with technology, but only 1 person maximum other than yourself. It is very important that the examiner does not feel that this person is influencing your performance in any way as this will void your exam without a refund. Examples that might void your exam can be:
- A clap or a click during your playing.
- Nodding or moving unnecessarily.
- Someone pointing at the music or instrument during playing.
- Giving you verbal help in between recordings.
- Playing another instrument or device.
- You keep looking at this person through your playing or out of the corner of your eye.
Anything obvious. Don’t give our examiners a reason to void your exam because of someone else in the room. If you don’t need someone else in the room with you then don’t have one. You may feel that you perform better without someone in the room distracting your flow.
I didn’t get the mark I wanted, can I take it again?
Yes. You can take it the second you get the mark you were not happy with.
When will I receive my results?
You will receive your results within 5 working days.
What happens if I mess up a recording or my instrument breaks?
Unfortunately this is part of the exam experience and may not be accepted by your examiner. Please refer to our preparations and rules to understand what is and what is not accepted.
What happens if my computer shuts down while I am recording?
Part or all of your recording may already be safe with us. You must contact us as soon as this happens and alert us to the issue. Anything that you pressed submit for where you received a confirmation screen, will be safe!
What happens in the identity check?
You will be asked to repeat a small paragraph through spoken word to the camera to verify your identity. If you are under the age of 18, then this will need to be done by a parent or guardian. The wording will appear above the recording screen.
I’m not sure if my recording was a good enough quality all the way through.
Don’t worry. If you were able to start recording, then let our technology do the rest. If there is a problem we will let you know. Please refer to the exam preparations and rules before you start recording.
What happens to my recordings?
Your recordings will be sent to us with secure standard encryption from end to end. They are then stored on our secure cloud system. They will be marked by our qualified and safety-checked examiners. These recordings can not be downloaded anywhere else and 30 days after your results are sent to you, they will be permanently wiped from our system.
How can the monitoring and marking on an online recording be as good as an examiner in the same room as you?
Both centre-based exams and online exams provide different benefits. Marking an online recording means that the examiner is closer to the student than in an exam room. They can see more and can stop the recording, playing back any part they want to hear again. The problems an examiner can experience when marking in the same room as you is that they are under pressure to get their comments and marks written straight away. They have to take their eyes off of you while writing. While writing their points they have to be listening out to everything new that you are playing and the examiners have to keep this in their head as they are writing. It is quite a juggle, and although these examiners are most likely excellent at their jobs, notes will be missed and mistakes made. Online recordings aim to reduce this risk and reduce the stress of the examiner.
I have just finished submitting my last recording, it’s 4am on New Year’s Day…when am I going to get my results?
We have examiners across the globe in different time zones ready to take up your recording. Our systems allow you to receive your marks and certificate via email as early as 24 hours later and within 5 working days.
I didn’t agree with the mark you gave me, I am a Rock God and you didn’t give me Rock God status! I deserve a remark!
If you feel our markings are not right and that you want a remark you can simply contact us within 7 days and we will send the same recordings to an externally-moderated examiner for the same fee. If you receive a mark that changes your certification level to a higher level, then we will refund your re-entry fee. If we give you the same certification level again, or even lower, then unfortunately that will be your mark and you will lose your fee. Your final mark will be your retake mark. So be absolutely sure that you know what you are doing!
I’m a teacher, can I buy multiple exams for a group of students in one go?
If you are a teacher wanting to pay for multiple exams for your students, please contact: email@example.com.
If you have a question that we haven’t answered or experienced an issue that we should know about please